PRIVACY POLICY

ORA CONSULTANTS invites you to review its privacy policy to understand the rules it applies regarding the protection of personal information collected through technological means (name, address, phone number, email address).

1 - Collection and Use of Your Personal Information

ORA CONSULTANTS collects certain personal information, particularly when:

Using its website, applications, or transactional platforms;
Communicating with our various departments;
Filing a complaint, report, or disclosure;
Participating in competency evaluation methods such as trainings.

This information is necessary, among other things, to:

Identify you (e.g., name, email and postal addresses, date of birth, phone number);
Access information required to process your file or request;
Process payments (licenses, membership, surety bonds, etc.).
Deliver consulting services, assessments, or training
Manage client relationships and service delivery
Comply with legal and regulatory obligations

We do not use personal information for secondary purposes without additional consent.

2 - Consent

When we collect and use your personal information, it is always for specific purposes. Your consent is valid for the period required to achieve these purposes. We may subsequently retain your personal information as necessary to comply with our retention obligations and retention schedule. ORA CONSULTANTS must obtain new consent for any other use of previously collected information unless permitted by law.

3 - Transparency

When ORA CONSULTANTS requests personal information from you, you are informed in advance of the following:

Name of the organization on whose behalf the information is collected;
Purposes for which the information is collected;
Means by which the information is collected;
Whether providing the information is mandatory or optional;
Consequences for you or a third party if you refuse or withdraw consent;
Your rights to access and rectify information as provided by law.

ORA CONSULTANTS does not use automated decision-making processes that could have legal or significant effects on individuals. If this changes, we will update this policy and inform affected users.

4 - Disclosure of Your Personal Information

Personal information collected by ORA CONSULTANTS may be disclosed to other persons or organizations with your consent. Additionally, in situations permitted by law, ORA CONSULTANTS may be required to disclose your personal information without your consent.

5 - Use of Cookies

ORA CONSULTANTS uses Google Analytics to collect information about your browsing, such as pages viewed, page interactions, duration of your visit, operating system, etc. This information is used for statistical purposes to improve your experience. We cannot associate these data with an individual.

Information collected via cookies includes:

Operating system (e.g., Mac OS, Windows);
IP address;
Device type and model (e.g., iPhone 11);
Device screen resolution;
Browser type, language, and version (e.g., Chrome, Safari);
Domain of the previously visited site (e.g., rbq.gouv.qc.ca);
Pages viewed.

For further details on how ORA CONSULTANTS uses cookies and collected information, please consult our Cookie Usage Policy.

6 - Links to External Sites

ORA CONSULTANTS’s website offers hyperlinks to governmental, public, or private sites in Quebec or elsewhere. Information exchanged on these sites is subject to the external site's privacy policy, not ORA CONSULTANTS’s. ORA CONSULTANTS does not guarantee the quality or overall content of these sites nor does it verify their security or privacy practices. Links provided for your convenience do not engage ORA CONSULTANTS's responsibility.

7 - Location and Retention of Personal Information

Personal information collected by ORA CONSULTANTS is stored in Canada, except information from forms on our website and registrations for events managed through the Cvent platform.

ORA CONSULTANTS uses the online form generator Formsite. Formsite servers are hosted in data centers located in the United States. Once processed by ORA CONSULTANTS, personal information collected through Formsite is destroyed.

ORA CONSULTANTS uses the Zoho application to manage events. Personal information collected by Zoho is hosted in Canada and will be destroyed once it is no longer needed by ORA CONSULTANTS.

We retain personal information only as long as necessary for the purposes identified or as required by law. Once no longer needed, data is securely destroyed or anonymized.

Where personal information is transferred outside of Quebec or Canada (e.g., to the United States for Formsite services), ORA CONSULTANTS ensures that such transfers are subject to adequate safeguards.

8 - Security of Your Data

All personal and confidential information collected is stored in a secure environment. ORA CONSULTANTS implements security measures and access controls based on the protection level required for the information handled. Only authorized personnel can access this information to the extent required for their duties.

External service providers to ORA CONSULTANTS may also have access. ORA CONSULTANTS ensures these providers apply the same standards for personal data protection.

ORA CONSULTANTS will notify you in case of incidents affecting your personal information and presenting a risk of significant harm.

9 - Your rights

ORA CONSULTANTS commits to respecting your rights regarding consent, use, and retention of your personal information. In certain cases, we may need to retain personal information to comply with legal obligations.

To access or correct your personal information, you must submit a written request by mail or email to the person responsible for access to information and personal data protection. Contact details are provided at the end of this policy.

Under Law 25 and PIPEDA, you have the following rights:

Access: You may request access to your personal information.
Rectification: You may request corrections to incomplete or inaccurate data.
Withdrawal of Consent: You may revoke consent at any time.
Deletion: You may request deletion where legally permissible.
Portability (Law 25 when in force): You may request to receive your information in a structured format.

10 - Contact Us

If you have questions or comments about this policy or believe ORA CONSULTANTS or any of its personnel has not complied with it or improperly processed your personal information, you may get in contact or file a complaint with the person responsible for access to information and personal data protection, whose contact details are provided at the end of this policy.

11 - Responsible for Access to Information

Responsible for Access to Information and Personal Data Protection

ORA CONSULTANTS

1 Place Ville-Marie, Suite 1670, Montréal, Québec, Canada, H3B 2B6, 1-888-370-0076

Email: privacy@ORAConsultants.com

Policy effective date: June 17, 2022

PRIVACY POLICY

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